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Mandatory Occurrence Reporting Strategy

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This document is version 2024.10 of the Mandatory Occurrence Reporting Strategy for Western Beach Apartments (Building Registration Number: HRB 07287H5L6). It is prepared as at October 21,2024.

1. Responsibilities

The Principal Accountable Person for Western Beach Apartments is a RMC, Britannia Village (Nine) Residents Management Company Limited (‘BV(9)’). It is responsible for implementing, overseeing and the execution of the MOR process.

BV9 is supported by its Managing Agent, Jennings & Barrett (‘J&B’) who are the primary point of contact for building safety matters in general, including running the MOR process. J&B are contactable by residents, leaseholders, the PAP and contractors by multiple methods of contact.

J&B are also avaiable in person, when on site or at meetings.

Residents and building contractors are encouraged to report any potential safety concerns. Reports can be as a result of active monitoring, e.g. stemming from work being carried out, surveys being performed or day-to-day observation, or else as a result of reactive monitoring in response to an occurrence that has already occurred.

Contact information:

Monday - Thursday: 09:00 - 17:00
Jennings & Barrett
Friday: 09:00 - 16:30
Jennings & Barrett
Other hours:
Out of Hours Service

2. Incident Reports

2.1 Types of reports

Reports fall into one of two categories: reportable incidents or non-reportable incidents

2.1.1 Reportable incidents

Reportable incidents are building safety incidents that have cause, or if not remedied are likely to cause:

  • the death of a significant number of people
  • serious injury to a significant number of people

And which involve at least one of the following:

  • Structural failure of the buildings, and;
  • The spread of fire in the building.

Particular attention is given to reports relating to the safety management systems in the building, as any

damage or compromise of these is highly likely to make an incident a reportable incident.


2.1.2 Non-reportable incidents

Any incident that does not meet the criteria given in 2.1.1 is a non-reportable incident.

2.2 Incident report flow

When an incident (or potential incident) is reported, it is initially evaluated using the criteria laid out abovein 2.1 as to whether it is a reportable incident (see 2.1.1) or a non-reportable incident (see 2.1.2) and a recordmade of the incident, how and by whom it was reported and its categorisation.

  • ensure the safety of people in and around the building, if appropriate and possible;
  • gather initial information about the incident;
  • identify the factors that make up the report;
  • identify if the incident has already been investigated;
  • rectify the cause of the incident, if appropriate and possible, including engaging with relevant professionals and contractors;
  • communicate the incident to residents, and make them aware of any consequences arising from
  • the incident, including any changes they should make in their own behaviour as well as letting them
  • know the plan for resolution of the incident.

If the incident is a reportable Incident then the steps outlined in 2.2.2 are followed, otherwise the steps outlined in 2.2.1 are followed.


2.2.1 Non-reportable incidents

If the incident is a non-reportable incident, then a summary report is recorded.


2.2.2 Non-reportable incidents

If an incident is a reportable incident, in addition to the above the incident is reported to the BSR as

a safety occurrence by submitting a mandatory occurrence report as soon as possible and in any event

within 10 days of the incident occurring.


2.2.3 Reporting, recording and closing and incident

When the underlying incident is resolved or concluded, and at any appropriate intermediate point a further

communication is sent to the reporting person(s) and residents with an outline of:

  • what was reported;
  • what steps were taken in response to the report;
  • whether the report has any similarity to an previous report and therefore if it is a recurrent report;
  • whether the incident has resulted in a mandatory occurrence notice;
  • what steps were taken to resolve the incident;
  • what steps were taken to prevent the incident arising again in the future;
  • alerting them to the complaints system in they are not satisfied with the steps taken.

The PAP will maintain a record of all reported occurrences for a period of no less than seven years.

Three logos: Jennings & Barrett's, followed by British Safety Council's Member logo, and TPI's (The Property Instittute)'s member logo.